Reporting Grievances

At BigCloudy, we believe in maintaining a transparent and reliable hosting environment. We understand that issues may arise, and we are committed to offering clear and fair ways to resolve disputes. If you have a genuine complaint, our team is approachable and ready to review and address your concern in a timely manner.

Types of Complaints We Handle

We accept and investigate valid grievances related to the following areas:

Intellectual Property (IP) Complaints

•Trademark infringement
•Copyright violations

Abuse & Security Issues

•Phishing attempts
•Online scams or fraud
•Malware distribution
•Hosting of irrelevant or harmful content

Domain Related Complaints

•Issues with domains registered under proxy or privacy services (where applicable)
•Court-ordered disputes
•UDRP (Uniform Domain Name Dispute Resolution Policy) cases

Other Legal Concerns

•Any issue that falls under applicable laws, regulations, or BigCloudy’s legal policies

How to Report a Grievance

If your concern is not listed above but still relates to our services, you can directly reach out to our Grievance Officer for review and assistance.

Email: grievanceofficer@bigcloudy.com

We encourage you to include all relevant details, such as domain name, IP address, supporting evidence, and a clear description of the issue to help us resolve your complaint efficiently.